Question 1

Do you service plants supplied by other companies?

Accepted Answer

Yes. We start with an audit to establish the installed condition and the current output, then agree a scope from there.

Question 2

What is included in a comprehensive contract?

Accepted Answer

Scheduled visits, labour, routine consumables and the spares listed in the scope. A non-comprehensive contract covers visits and labour, with parts charged as used.

Question 3

How quickly can you attend a breakdown?

Accepted Answer

Response time is agreed in the contract and depends on site location. Sites inside Dhaka and the surrounding industrial belt can be committed to a shorter window than remote locations.

Question 4

Can you train our operators?

Accepted Answer

Yes, and we recommend it. Practical training on the actual plant, with a log book format the operator will realistically maintain, prevents most of the faults we are called out for.